Expired

Customer Service Advisor


HSBC
Company 
Location 

Leeds - Hybrid Working

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

From £23,205 per annum

Job Highlights
  • If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.
  • Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
  • Although Customer Service experience and crystal-clear communication is essential, you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme.
Job Requirements/Description

If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £23,205 for a 35-hour week, we offer free parking, on-site gym, and OFSTED subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.

You will:

  • Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
  • Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
  • Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
  • Be a problem solver with excellent attention to detail.
  • Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.

Although Customer Service experience and crystal-clear communication is essential, you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme. This covers 4 weeks to get you up-to-speed with your role and our systems and products followed by a further 5 weeks support in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office, and we ask that you do not take any holidays during this time. You must also be able to commit to the role for a minimum of 12 months.  

Leeds with Hybrid working

Salary: from £23,205 + excellent benefits

Hours: 35 hours per week

 

HSBC
Company 
Location 

Leeds - Hybrid Working

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

From £23,205 per annum

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