Bank Staff

Responsibilities

No matter the length of cover in this role you are expected to:

• Ensure the safety and security for clients and premises
• Adhere to Professional Boundaries at all times
• Support to clients who require frequent checks due to physical or mental illhealth or risk associated with substance misuse
• Address and manage risks to individuals and provide practical support
• Control access to buildings, monitoring CCTV systems, dealing with emergencies, carrying out Health & Safety checks and reporting or handing over concerns.
• Work within, adhere to and promote TLA’s Safeguarding policies to ensure that clients are safe from harm and abuse.
• Provide clients with assistance and support as required
• Be alert to the health and well-being of all clients reporting any serious/emergency concerns to the on call manager/appropriate agencies.
• Be able to respond appropriately to emergency situations
• Carry out routine inspections/patrols of the premises and organise any minor repairs and report serious health and safety concerns
• Deal with telephone and general enquiries
• Provide comprehensive information and advice to clients regarding appropriate housing and support options
• Work co-productively with clients, volunteers, peer mentors and professionals from partner agencies to provide an appropriate, responsive service.
• Use a computer and data collection software and be able to carry out administrative & monitoring tasks associated with the running of the service
• Maintain relevant written/electronic confidential records in line with Data
• Protection legislation and TLA policies and procedures.
• Undertake housing management duties in respect to room cleaning and preparation.
• Address and report issues of anti-social behavior appropriately and inform line managers.
• Report repairs and maintenance needs in line with TLA procedures
• Work at all times as part of a team, this includes working with other colleague, attending team and colleague meetings and developing a team work approach to all aspects of the organisation’s work.
• Be inducted, supervised, performance managed and appraised in line with the organisation’s performance management policies and procedures
• Meet individual performance standards as required against TLA performance and contracted funding requirements.
• Demonstrate a commitment to client participation in line with TLA policies and procedures.