Customer Solutions Associate

At Lowell, together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

As a Customer Solutions Associate, you’ll be the ear that listens to our customers financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role, you can make a real impact on peoples’ lives.

To join us, you’ll need:

• Demonstrable skills of supporting customers
• Great listening and communication skills
• To be a people person and have an empathetic ear.
• Resilience and ability to work towards and exceed targets.
• Enthusiasm, passion, and dedication to achieve business and personal goals.
• Previous contact centre experience is desirable.
• Experience working in a regulated environment is also desirable.

At Lowell you’ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means

• A starting salary of from a minimum of £23,540 depending on experience
• Pay increases. Including on passing probation at 6 months and reviewed again at 12 months.
• A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to and additional 30% of your annual salary.
• An extra 3% added to your salary for flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
• Free parking when you are in the office.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Starting salary of from a minimum of £23,540 - depending on experience.

Combined annual bonus and incentives up to 30% of annual salary.

Shift pattern: Full time shifts 37.5 hours per week, between 9am to 18.30, with rotational Saturday.

28 days annual leave, with the option to buy 5 more.

Location: Leeds, Thorpe Park, Hybrid working.