Operational Planning & Forecasting Manager

We've been helping our members save for their future and buy a home of their own since 1845. Our purpose to put home ownership within reach of more people, generation after generation drives everything we do and one we're proud of. 

By joining our dedicated Operation Planning & Document Services team as an Operational Forecasting & Planning Manager you'll play a big role in helping us to do this.

How you'll make a difference:

As an Operational Forecasting & Planning Manager you will conduct effective long term forecasting & planning to ensure appropriate resources are available to support business needs and the Society's corporate objectives. You'll deliver projects which provide relevant and meaningful insight that lead efficiencies in the balance between supply and demand. And you may also lead a small team of Resource Co-ordinators to smooth demand & optimise capacity whilst maximising commercial efficiency across the division.

If you have excellent long term modelling and forecasting capability, strong problem solving skills and experience of working across different business functions this is a great opportunity in which you can set up and shape this newly created role.

What you'll bring to the role:

• Exposure to WFM solutions (Teleopti WFM) (essential).
• Extensive resource planning experience across operational, contact centre and back office functions.
• Being a skilled relationship manager, capable of building strong sustainable business relationships.
• Strong analytical and modelling skills.
• Advanced MS Excel skills (inc Erlang).
• Strong planning, organisation, managing and influencing skills.
• Experience of line management (desirable).

And in return, you'll get the best from us: 

• An annual colleague bonus of up to 12%
• Hybrid working with 60% of your time at home
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year
• We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society? 

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.