Customer Service Executive


Zenith
Company 
Location 

Leeds

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£22,575 per annum

Job Highlights
  • Do you thrive supporting and helping others? Do you want to join a company that values your exceptional customer service skills and offers training and a clear path to progress?
  • We have a fantastic range of opportunities for anyone looking to expand on their customer service experience.
  • We offer 24 days holiday, which increases with length of employment.
Job Requirements/Description

Do you thrive supporting and helping others? Do you want to join a company that values your exceptional customer service skills and offers training and a clear path to progress?

We have a fantastic range of opportunities for anyone looking to expand on their customer service experience. A Customer Experience Executive at Zenith is all about providing first line customer service via telephone and email. You won't be bound by a script. Your problem-solving skills will be put to the test here, as each call will be unique, allowing you to showcase your skills. 

Based at our state-of-the-art Kirkstall Forge head office, conveniently located just 6 minutes away from Leeds city centre, our salary package starts from £22,575. You'll also have an opportunity to earn an additional bonus up to £1,400 per annum! lets not forget, no weekend working!

Previous experience in Customer Service and in managing multiple queries in strict timescales is key, but of equal importance are confidence, creative problem-solving skills, proficient IT capabilities, a positive attitude, and a strong team player mindset.

Why Zenith?

Zenith is the UKs leading independent vehicle leasing business and we are growing FAST! We've been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards and we're really proud of how far we've come. We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.

With an incredible flagship HQ in Kirkstall, Leeds, we need Customer Service superstars to come along for the journey!

So, what will you be doing?

  • You'll be the first point of contact for drivers who need to get hold of Zenith. So you can expect to be on the phones, but also being able to come back to email queries promptly and professionally. They will want a cheery, friendly voice on the other end of the phone, and that could totally be you!
  • You will have a proven ability to be able to manage detailed and time crucial admin tasks, to keep the customer satisfied
  • With a super positive outlook, and a drive to deliver outstanding customer service, you will work closely within our busy team to continuously improve the quality of our service to each and every customer who needs us
  • You will update and maintain our customer database, managing key information when required and keeping the driver/customer up to date with the status of their query, taking ownership from initial contact right through to closure

The good stuff…benefits!

  • Salary up to £22,575
  • Company Bonus on top of salary  
  • Agile working / Hybrid working after successful probation period.
  • 24 days holiday, which increases with length of employment 
  • Your birthday off!
  • A great pension contribution by Zenith (6.25%) 
  • Private Medical Insurance as standard
  • Life Cover 
  • Access to our own Zenith GP – on site and virtual for self and immediate family 
  • Massages on site
  • Zenith AA breakdown cover
  • Excellent referral scheme if you recommend a friend to us
  • Sports and Social club - Company/Team activities
  • Free parking
  • Onsite bistro
  • Equality, Diversity & Inclusion networks
  • Perks at Work – save money on everyday essentials with access to shopping discounts 

Flexible Benefits include 

  • Buy / Sell Holidays
  • Critical Illness cover
  • Dental Cover
  • Cash Plan  
  • Cycle to Work Scheme 
  • Tech scheme
  • Season ticket loans

So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!

Zenith
Company 
Location 

Leeds

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£22,575 per annum

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